We can ship to most countries, but shipping prices may need to be adjusted. If you aren’t able to ship to your desired location, just send us an email or call and we will help you troubleshoot.
We try to make the online shopping experience as easy as possible, but we are more than happy to take orders via phone or email. Just contact us 719.683.4244 or mercantile@ranchlands.com.
If you need to change your order, don’t worry, it happens! We have a small window before your product will be added to the shop’s queue. The best and fastest way is to email mercantile@ranchlands.com within 12 hours of placing your order and describe what needs to be changed.
Since many products are made to order, please allow 2-3 weeks before you receive a shipping confirmation email.
Our shop is small and we believe in handmade QUALITY goods. These things take time and diligence, so please understand that your item may take three weeks for delivery.
Once your order has been shipped, you will receive an email containing a Tracking Number to track your package.
Returns
We hope you’ll enjoy your product for years or decades to come. If you are unhappy with a product for any reason, we will accept a return within 30 days. Products must be returned in a new and unused condition. Non-salable items cannot be returned. Please note that monogrammed, custom-made, sample sale, and vintage items are final sale and cannot be returned.
Making a return is easy. You have 30 days to decide if you will keep your product. If you need to return an item simply email us at mercantile@ranchlands.com. Please note that Ranchlands cannot accept returns on customized product. This includes custom design work, personalized and embossed items. We cannot accept returns on sample sale items.
Unless the product is faulty, the shipping and return costs will not be refunded. Sales taxes are also non-refundable. Refunds are issued to your original payment method.
After we receive your return, we will have a team member check the product and then issue the refund. An email will be sent to you when the refund has been issued. Please allow two weeks for us to process returns.
Other
Each of our leather goods are made from premium quality leather, which came from a living, breathing animal. As a result, it should be maintained with a little bit of love. Simply give your product an occasional cleaning and conditioning. Our favorite is Skidmore's Leather Cream. Visit our Repair and Care page to find out more about how to extend the life of your product.
We guarantee our products, but leather is a natural material that may eventually require maintenance and repair. Our shop is equipped to give your leather goods a second life--or third! Just give us a call or shoot us an email to discuss your needs. More info on our Repair and Care page.
We love to share our shop and meet the people who enjoy our products as much as us! Please contact the Ranchlands team if you are in the area and want to schedule a visit.
Ranchlands originated as a ranch-management company. We currently manage several hundred thousand acres across several states, on which we run cattle, bison, and horses. Our leathershop grew out of this core business as a way to diversify and supplement our income during times of drought.
The shop is just a single piece of the larger Ranchlands mission. Check out our other projects, including our ranch management philosophy at www.ranchlands.com.
You can contact us through our contact page! We will be happy to assist you.
