Monogram Charge

We stand behind our products 100 percent.

If you purchase an item from us and are unhappy with it for any reason within the first 30 days, you may return your item with a receipt or proof of purchase for a refund or exchange. Items must be returned in salable condition. Non-salable items cannot be returned.

To return an item purchased from us for a refund or exchange, please email us at mercantile@ranchlands.com.

Please be aware that products that have been monogrammed or custom-made may not be returned or exchanged.

Gift-card sales are non-transferable, non-refundable and are not redeemable for cash. In addition, we cannot replace lost or stolen Gift Cards.

Sample sale items are not eligible for returns or exchanges.

Most of our goods are made-to-order, so please allow up to two weeks for your item(s) to ship.