RETURNS & EXCHANGES
OUR RETURN POLICY
We hope you’ll enjoy your item for years or decades to come. If you are unhappy with an item for any reason, we will accept a return within 30 days, and a refund will be issued to the original form of payment at the original selling price.
Products must be returned in a new and unused condition. Non-salable items cannot be returned. Please note that monogrammed, custom-made, sample sale, and vintage items are final sale and cannot be returned.
To return or exchange merchandise purchased on www.ranchlandsmercantile.com please follow the easy steps below!
1. Locate your order
If you have an account, sign in, select Order History, then locate and select the order you wish to return. You may also refer to your order confirmation email to locate your order number.
2. Start a return
Once you've located your order, please fill out the form below with your email address, order number, and the reason for your return. A member of our team will review your return request within two business days and follow up with an email authorizing your return.
3. Package your item
While you wait for your return to be authorized, you can prepare your item for shipment. Please return your item in the original packaging, but feel free to keep your postcard!
4. Return your package via the carrier of your choice
Once your return has been authorized, you may return it to us via the carrier of your choice at the following address:
22500 S Peyton Hwy
Colorado Springs, CO, 80928
Please note, shipping fees are non-refundable. Ranchlands is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records. Please allow approximately 1-2 weeks for processing. You will receive an email notification when your return has been processed (be sure to check your spam folder). A refund will then be credited back to your original method of payment and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
If you would like to return your item for a different size/color/item, the fastest way to do so will be to return your original item for a refund and place a new order for your desired item. Since many of our items are made to order, you may want to go ahead and place this new order so as to get into the artisans' queue as soon as possible. If you contact us at email@example.com, we may be able to issue you a store credit rather than a refund, which you can then apply to a new order.